Reply
By Caroline M. Cole Wrapping up one year and launching into another, many of us will spend a few moments reflecting upon the successes and challenges of the past 12 months so as to identify ways to make this new … Continue reading
Category Archives: meta communication
By Caroline M. Cole The first one appeared when I was 13 years old. Waking up on Christmas morning, I felt the envelope under my pillow. My younger sister, with whom I shared a room, also had one: an envelope … Continue reading
By Caroline M. Cole Signs were evident in mid-August. Subtle in some stores and on full display in others, Christmas decorations were making their appearance among the costumes, ghostly embellishments, and bags of candy meant to welcome trick-or-treaters—one of many … Continue reading
By Caroline M. Cole A beautifully plated appetizer, justifying a chef’s reputation or a restaurant’s multi-star rating. An elegantly designed smart phone or tablet that prompts consumers to wait in line for hours or even days. An impeccably executed pas … Continue reading
By Caroline M. Cole Many applicants know what they should do during an interview, and most can identify what they should not to do. Unfortunately, the conventional do’s and don’ts list applicants use when preparing for interviews configure these discussions … Continue reading
By Caroline M. Cole You’re working on a report that’s due by the end of the day and the phone rings; it’s a client you haven’t talked to for a while, wanting to discuss an idea for a new campaign. … Continue reading
By Caroline M. Cole Last week it was Rebecca Ann Sedwick, age 12, but there have been others: Erin Gallagher, 13. Bart Palosz, 15. Katie Webb, 12. Amanda Cummings, 15. Ryan Patrick Halligan, 13. Audrie Pott, 15. Phoebe Prince, 15. … Continue reading
By Caroline M. Cole Colleagues walking into a meeting mid-discussion. Classmates strolling into a lecture in progress. Patrons looking for a seat once the movie or performance has begun. Patients checking in after scheduled appointments. Guests showing up as others … Continue reading
By Caroline M. Cole It can be a commencement speech. Perhaps a greeting card sentiment or yearbook inscription. Maybe it’s a banquet toast. Possibly it’s an informal conversation in the kitchenette or around the photocopier at work. It can even … Continue reading