The Art of Introduction

By Caroline M. Cole Poking others on Facebook and sending connect invites on LinkedIn, we have more opportunities to extend our social and professional networks. Yet while connections and interactions increasingly take place online, there are times we need to … Continue reading

Connection, Communication, and Intimacy Among Strangers

By Caroline M. Cole A yeshiva student with his hand on the wrist of a fish market worker, who’s touching the student’s shoulder. A young African-American male wearing a yellow bandana and baggy clothes clutching a Caucasian bride. A towering … Continue reading

What Racking Wine Can Teach Us About Communication

By Caroline M. Cole Among the steps in making wine, fining or “racking” is one of the most important. Known as soutirage (in France), Abstich (in Germany), travaso (in Italy), racking is the process of separating the juices from the sediment … Continue reading

Letter Format Find and Fix Exercise, Part II

By Caroline M. Cole In “Letter Format Find and Fix, Part I,” readers had the opportunity to identify format and layout changes they might make to a sample letter to improve its appearance. This discussion examines how traditional American business … Continue reading

Letter Format Find and Fix Exercise, Part I

By Caroline M. Cole Though less important than the actual message, a document’s format (the way text is typeset) and layout (the way text is arranged on a page) contributes to the reader’s impression and, hence, reception of the information. … Continue reading

How to Stand Out Even Among the Best and Brightest

By Caroline M. Cole You’ve made it. Maybe you were accepted into your top-tier school, possibly you just landed your dream position, perhaps you survived the company’s latest reorganization, or maybe you were recently promoted. Basking in the moment, you … Continue reading

Staying Competitive while Un(der)employed

By Caroline M. Cole Two weeks ago the Bureau of Labor Statistics released its latest Employment Situation report, indicating that an estimated 11.8 million people in America remain unemployed. Although Washington and Wall Street will inevitably debate what these and subsequent figures … Continue reading

“No, really. After You…”: The Door-Opening Ritual

By Caroline M. Cole In 1983 Marilyn Frye, professor of philosophy and feminist theories, published an essay in which she examines the use and misuse of the word “oppression.” Drawing examples primarily from male and female interactions, Frye examines what, … Continue reading

Complaints that Make Resolutions Possible, and Ideal

By Caroline M. Cole If you’ve ever shopped in a store, ordered something online, eaten in a restaurant, or contracted someone for a short-or long-term project, chances are you’ve had an experience that has fallen short of what you needed … Continue reading